9-18 mo.

Industry average offshore tenure

30-45%

Annual attrition at most BPOs

200%

Max cost of one departure as % of salary

Nobody talks about the cost of
the person who leaves

When employers evaluate offshore staffing, they calculate the hire. The monthly salary. The cost per
role. What they almost never calculate is what happens when that person leaves - and at industry-
average attrition of 30–45%, they leave constantly.

This guide shows you the full picture: what one departure actually costs, why most offshore
arrangements are structurally built to fail retention, and the questions you should be asking any
provider before you sign.

What’s Inside

Why offshore attrition is structural

Four reasons most offshore arrangements have a retention problem - none of them are about the talent.

The true cost of turnover

A complete breakdown of what each departure costs - from vacancy to ramp time to knowledge loss.

7 questions to ask any provider

The exact questions to put to any offshore staffing company. Vague answers are the answer.

What a high-retention model looks like

The four things that have to work together - and what breaks when any one of them is missing.

Download Retention Guide For Free

The team members who stay for years
aren't the ones with the highest salaries.
They're the ones who felt like they
mattered from Day 1.

Filta · 10+ years placing offshore teams in the Philippines & Colombia

We are Filta

An offshore staffing company that has placed dedicated team members in the
Philippines and Colombia for over 10 years. Average team member tenure: 3+ years.
If you're looking for offshore team members and want a partner who thinks about
retention the way we do, we'd love to talk.

Book A Call

Your offshore team member will probably leave within 18 months.
Here's how to stop it.

Most offshore employers calculate the hire. Almost none calculate what happens when that person leaves. This guide shows you the real cost - and what a high-retention model actually looks like.

Nobody talks about the cost of
the person who leaves

What’s Inside

The team members who stay for years
aren't the ones with the highest salaries.
They're the ones who felt like they
mattered from Day 1.

We are Filta

Your offshore team member will probably leave within 18 months. Here's how to stop it.

Most offshore employers calculate the hire. Almost none calculate what happens when that person leaves. This guide shows you the real cost - and what a high-retention model actually looks like.

Nobody talks about the cost of the person who leaves

What’s Inside

The team members who stay for years aren't the ones with the highest salaries. They're the ones who felt like they mattered from Day 1.

We are Filta

Your offshore team member will probably leave within 18 months.
Here's how to stop it.

Nobody talks about the cost of
the person who leaves

The team members who stay for years
aren't the ones with the highest salaries.
They're the ones who felt like they
mattered from Day 1.