Luxury retail, elevated with Filta.
Scaling Global Luxury Retail with Filta’s Hiring Expertise
This fast-growing international luxury retailer specializes in high-end fashion and accessories, connecting global brands with new markets. As their business grew, so did the need for a high-performing, globally distributed team that could support operations without compromising service quality.
However, expanding their workforce wasn’t just about increasing headcount, it was about finding the right people, ensuring efficiency, and maximizing ROI. They needed a strategic hiring partner who could recruit, structure, and manage a team that aligned with their brand’s values and long-term vision.
That’s where Filta came in.
Expanding a global team with the right people.
As the retailer scaled, two key priorities emerged:
- Maximizing ROI on talent investment – Every hire needed to contribute meaningfully to business efficiency and growth.
- Upholding luxury service standards – The team had to match the brand’s premium customer experience.
They needed highly skilled, brand-aligned employees who could integrate seamlessly into their operations and enhance their global service delivery.
Filta wasn’t just a recruitment provider, they needed an HR partner to manage the entire process, including payroll, compliance, and workforce strategy while ensuring employees were set up for long-term success.
Key wins from the Filta partnership
- Customer service response rates improved from 50% to 99%.
- Strategic hires across customer service, logistics, and operations.
- Improved retention and workforce stability with a long-term team structure.
- Optimized workforce investment, improving ROI and business performance.
Customer service response rates
improved from 50% to 99% with Filta.
From 50% to 99% response rates – scaling luxury retail operations with brand-aligned talent, strategic hiring, and measurable global growth.
“Filta delivers on what they say, so that’s always an A+. But it’s really about the service they are providing, they’re very vested in the staff as well as the company.”
Scaling operations & elevating customer service.
Filta worked closely with the retailer to recruit, onboard, and support a team across multiple functions, including:
- Customer Service & Order Management
- Business Analysis & Reporting
- Tracking & Logistics Coordination
The results were immediate and measurable.
Customer service response rates jumped from 50% to 99%, with a dedicated team handling order inquiries, shipment tracking, and personalized customer interactions.
By strategically expanding their workforce, the leadership team could focus on market expansion, optimizing operations, and driving long-term customer loyalty.
This structured approach directly contributed to a 200% year-on-year business expansion.
Retention, productivity & long-term success.
Beyond hiring, Filta enhanced workforce stability and performance.
Previously, onboarding and retention were challenges, affecting service consistency. By recruiting the right people, ensuring strong onboarding, and structuring employment properly, the retailer built a committed, high-performance team that aligned with their brand values.
With a focus on long-term ROI, the retailer was able to scale faster, optimize resources, and reinvest in future growth.
A Partnership Built for the Future
What began as a way to expand workforce capabilities and enhance service quality has now become a long-term talent strategy.
Filta continues to support the retailer’s hiring, HR compliance, and employee management, ensuring they can scale seamlessly while maintaining luxury service standards.
With a structured hiring model and a strong foundation, the company is now positioned to expand even further while maintaining its reputation for excellence in global luxury retail.