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How to Build a Killer Support Team with Filta and Gorgias

FiltaGlobal
How to Build a Killer Support Team with Filta and Gorgias

As an ecommerce merchant, delivering top-notch customer experience is one of the formulas to your success. Let’s be honest, with the sheer volume of customer inquiries that come through daily, it can be a real challenge to keep up. But what if I told you that there’s a solution out there that can help you streamline your customer support system and start delivering the kind of experience that will keep your customers coming back for more? Enter Gorgias, the #1 rated help desk for ecommerce merchants. 

Gorgias is on a mission to empower ecommerce businesses to deliver a truly exceptional customer experience. And they’ve done just that with their multi-channel helpdesk software. This powerful platform is specifically designed to help ecommerce businesses handle customer inquiries and turn them into sales. 

But don’t just take my word for it, over 7,200 direct-to-consumer brands are already using Gorgias to delight their customers, grow revenue, and build their reputation. And the best part? They’ve partnered with Filta to build pre-trained, dedicated teams that are designed to help businesses like yours scale quickly and cost-effectively.  

Filta understands the challenges that you face when it comes to customer support. With teams located in Colombia and the Philippines, Filta can provide you with top-quality customer support that’s built using Gorgias.  

 

What’s in it for you?

Unlock sales support via live chat, text, email, and social media

Get a holistic view of what your customers are up to by centralising all your support tickets and customer communication in one place. This means that you can track all sales generated over text messages, social media messages, and live chat conversations on your website, making it more efficient for your business. 

Improve response time 

One of the most important aspects of customer service is responsiveness. When you’re able to respond to customer inquiries quickly and effectively, you’re not only encouraging more sales, but you’re also increasing customer satisfaction. 

Think about it: imagine being able to start a conversation with potential customers and respond to their inquiries in a timely and effective manner. That’s the kind of customer service that sets you apart from the competition and keeps customers more engaged. 

Boost conversion rates and satisfaction scores

Keeping up with customer inquiries can be a daunting task, especially as your business expands. But having a dedicated team that is well-versed in the ins and outs of customer support can make all the difference and make the whole process feel like a breeze. And let’s not forget, a seamless shopping experience can do wonders for your conversion rates and satisfaction scores too. 

 

Why should you partner with Filta and Gorgias?

Seamless integration with your local team

The integration process with your local team will be seamless in a way that it won’t disrupt the current workflow and it will function smoothly and efficiently without any hiccups. It’s crucial to keep the lines of communication open and make sure everyone is in sync so that the integration process runs smoothly, and the teams can collaborate effectively. 

The hand-picked team will stay true to your brand culture and values

We handpick each member to make sure they align with your needs and goals. They will understand and share your company’s culture and values and will perform their roles in a way that aligns with your company’s goals and objectives. This leads to a more positive work environment, increased team engagement, and a more positive customer experience. 

The customer success teams are only yours

Your dedicated team is fully invested in your company and its success, they’re like your own personal cheerleaders. They’ll work side by side with you to understand your unique needs, and they’ll be there to support you every step of the way. And when it comes to success? It’s all you. All the wins are yours to claim and share with the world. 

 

Taking the next steps

Filta and Gorgias understand the unique challenges that come with running an ecommerce business and your Filta team powered by Gorgias’s multi-channel helpdesk software to help merchants level up their customer support will deliver your customers an exceptional customer experience, and ultimately turn inquiries into sales.  

With Gorgias and Filta, you’re in good hands. 

 

 

Ready to build your dedicated team? You can reach out to Nerissa Chaux, Filta’s Chief Growth Officer, at nerissa@filtaglobal.com.

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