Filta goes beyond simply outsourcing your tech support. We become a true extension of your team, providing a dedicated support infrastructure tailored to your specific needs. 

• We find a team that comprises highly skilled and certified professionals with extensive experience across diverse technologies. This ensures we have the expertise to handle even the most complex technical issues effectively.

• We understand that one-size-fits-all solutions don’t work for tech support. We work closely with you to understand your unique needs and develop a customized support plan that aligns with your business objectives.

• Filta offers to find experts who can cover second-shift technical support, ensuring your customers receive assistance whenever they need it, regardless of time zone. This is especially valuable if your customer base spans different regions.

• We prioritize a positive user experience. Our support team is not only technically proficient but also understands the importance of clear communication and a patient, helpful approach.

• We go beyond reactive support. We utilize data and analytics to identify potential issues proactively and implement preventative measures to minimize downtime and ensure your systems run smoothly.

Partnering with Filta for outsourced tech support delivers efficiency by freeing your internal IT for strategic projects. This translates to happier customers (faster response times, better problem-solving) thanks to Filta’s skilled team with a wider range of expertise than you might have in-house. Plus, Filta’s flexible and scalable services adapt to your business’s ever-changing needs, ensuring you have the tech support you need, whenever you need it.

How Filta Makes Outsourcing Seamless

We understand that transitioning to outsourced technical support can raise concerns. So we make it seamless by assigning a dedicated account manager (primary point of contact) for consistent service, a comprehensive onboarding process for smooth integration, regular performance monitoring to ensure continuous improvement, and open communication channels to address any questions or concerns you might have along the way.

Now that we’ve settled your outsourced technical team, how about their tech needs to perform their tasks? Filta can still help you with that.

Ensuring your outsourced remote team has the right equipment is crucial for optimal performance. However, the process of procuring top-notch equipment, managing logistics, and guaranteeing safe delivery can be such a headache. Filta through its service, FiltaEquip eliminates this burden entirely. Through our extensive network, we source high-quality equipment perfectly suited to your team’s needs. Whether it’s top-of-the-line laptops, external monitors, or specialized software, we’ve got you covered.

FiltaEquip goes beyond just procurement. We understand that businesses have different financial goals. That’s why we offer flexible leasing options, allowing you to acquire the necessary equipment without a significant upfront investment. If ownership is your preference, Filta can also take care of everything. From secure purchase to safe delivery to your employees’ locations. This ensures your team has the tools they need to thrive, without the hassle of managing logistics or technical specifications.

The benefits extend far beyond convenience. Through FiltaEquip, you can:

• Free up valuable time and resources. Stop spending time sourcing equipment and focus on managing your global tech team and growing your business.
• Reduce upfront costs. Leasing options provide a budget-friendly approach to equipping your team.
• Ensure compatibility and performance. We source equipment that seamlessly integrates with your existing systems and supports peak productivity.
• Benefit from expert guidance. Our team has the expertise to recommend the perfect hardware solutions for your specific needs.

FiltaEquip is more than just equipment procurement – it’s about empowering your team and streamlining your operations. Let us handle the technical details while you focus on achieving your goals.

Outsourcing your tech support with Filta is more than just delegating tasks. We build a strategic partnership that empowers your global team and your business. We provide the expertise, resources, and proactive approach to ensure your business needs are met.

Ready to experience the Filta difference? Let’s discuss your specific needs and how Filta can craft a solution that empowers your team and propels your business forward. Reach out to us here at www.filtaglobal.com or contact Filta’s Co-Founder, Nerissa Chaux at nerissa@filtaglobal.com to start your journey!