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North America: +1 (877) 7030866

Scale your guest experience without losing the personal touch.

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Always-on guest support.
Global hospitality teams provide 24/7 coverage across chat, phone, and email — no waitlists, no downtime.
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Stronger loyalty, happier guests.
Hotels and travel brands using dedicated CX teams report 20–25% higher repeat bookings.
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Your systems, your brand voice.
Your team works in your PMS, CRM, and booking platforms — Oracle, Cloudbeds, HubSpot, or Salesforce.
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Accuracy that builds trust.
Dedicated reservations and billing teams reduce booking errors by up to 35%.
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Consistent service, across every time zone.
Follow-the-sun teams ensure inquiries and confirmations happen while your local staff rest.
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Scalable support, secure operations.
You lead the experience; Filta handles recruitment, HR, and compliance to keep service consistent and compliant.

Give your local staff time to focus on guests.

Your dedicated global teammates manage booking, admin, and support tasks — so your onsite teams can focus on guests, service, and memorable experiences.

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Less paperwork, more connection.
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Less paperwork, more connection.
Back-office tasks are handled globally, freeing your staff to focus on guests in real time.
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Happier guests, higher ratings.
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Happier guests, higher ratings.
Consistent response times and service standards drive better reviews and stronger loyalty.
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Smooth handovers, no dropped bookings.
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Smooth handovers, no dropped bookings.
Your guests experience seamless service between time zones and shifts.
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Lighter workload, better morale.
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Lighter workload, better morale.
Balanced staffing reduces burnout during peak seasons and improves retention.
Frequently asked questions.

What roles can I hire for in this industry?

We support roles in booking support, guest services, travel coordination, reservations, reporting, and customer communication.

Do your candidates have experience with booking systems or travel platforms?

Yes. We place professionals with experience in Amadeus, Sabre, hotel PMS systems, tour booking tools, and custom travel platforms.

Can remote staff communicate with guests or customers directly?

Absolutely. Many of our hires manage live chat, phone support, and email correspondence, using brand-aligned service standards.

Can I hire someone to coordinate itineraries or group travel?

Yes. We’ve placed team members who manage travel documentation, booking confirmations, itinerary adjustments, and supplier coordination.

Do you support seasonal scale-ups?

We specialise in full-time, long-term hires, but we can help you prepare for peak periods by scaling strategically with advance planning.

What communication and soft skills do your candidates bring?

Our candidates are known for their professionalism, empathy, calm under pressure, and strong written and spoken English.

Our candidates are known for their professionalism, empathy, calm under pressure, and strong written and spoken English.

Yes. We hire professionals aligned to Australia / New Zealand, US, UK, and EU hours - many with experience across global guest or customer bases.

What platforms are they familiar with for day-to-day work?

Candidates typically use property management systems, booking engines, Excel, CRMs, GDS tools, and internal guest support platforms.

How fast can I hire?

Most travel and hospitality roles are filled within 4 to 6 weeks, depending on your tools, requirements, and guest experience standards.

Data security you can trust. Arrow
We apply strict confidentiality and access controls for financial data, including VPN, device provisioning, role-based permissions, and NDAs by default.
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Build the team that keeps your guests coming back.

Talk to Filta and see how we help travel and hospitality brands scale service, accuracy, and guest experience — without losing the personal touch.

FiltaGlobal | The best place to hire awesome people from anywhere in the world, with seamless payroll, HR, and compliance solutions.