Filta helps companies build customer service teams that are reliable, scalable, and aligned to your brand’s tone and culture. From phone and live chat to email support and backend admin, we’ve placed professionals in high-performing roles across industries.
Whether you need one representative or an entire support team, we’ll help you find people with the empathy, language skills, and process-driven mindset to deliver exceptional customer experiences. We also focus on long-term hiring success, ensuring the people we place are in it for the journey, not just the job.
If you’re looking for responsive, customer-first talent who can hit the ground running, we’re ready to help.
Customer Service Roles
You Can Hire Through Filta.
We provide end-to-end recruitment and outsourcing
solutions, helping you find, hire, and manage
the world’s best talent with ease.
We provide flexible global hiring solutions,
tailored to your needs - whether you're scaling, transitioning, or expanding into new markets.
asked questions.
What types of customer service roles can I hire remotely?
We hire for inbound and outbound agents, live chat, help desk, Tier 1 & 2 tech support, email support, and more.
Will they be able to match my brand tone and communication style?
Yes. We prioritize candidates who can align with your brand voice, tone, and customer expectations. We help train and onboard for this too.
Can I build a full support team offshore?
Absolutely. Many clients start with one hire and scale to entire multi-channel teams across time zones and support levels.
Do they speak fluent English?
Yes. Candidates in the Philippines and Colombia have high levels of English proficiency, and we test communication skills before presenting them to you.
What tools do they typically use?
We match candidates experienced with Zendesk, Intercom, Freshdesk, Gorgias, HubSpot, Salesforce, and more - based on your platform.
Can I hire someone to cover my hours?
Yes. We hire timezone-aligned support staff for Australia / New Zealand, US, UK, and EU-based businesses. 24/7 coverage is also an option.
What makes your candidates different from a call centre hire?
We focus on long-term, embedded support staff, not churn-and-burn roles. Our hires are career-driven, reliable, and trained for growth.
What’s the typical time to hire?
Most customer service roles are filled within 4 to 6 weeks, depending on the scope. We balance speed with cultural and role fit.