Phone icon Europe: +44 (20) 81784200
APAC: +61 (07) 2146 2211
North America: +1 (877) 7030866

Turn moments
of need into

lifetime loyalty.

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Always-on, brand-right coverage.
Follow-the-sun teams give you seamless global coverage, cutting response gaps by up to 40%.
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Lower cost to serve, happier customers.
Knowledge-led deflection and automation reduce ticket volume by 25% while improving resolution quality.
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Empowered teams, stronger retention.
Balanced global teams see 18% higher agent satisfaction and 35% lower turnover.
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Faster first responses, fewer transfers.
Dedicated ownership and smart routing improve First Contact Resolution (FCR) by up to 30%.
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Multilingual without the headaches.
High-level English and Spanish support across chat, email, and phone for consistent global CX.

Make your local team 
unstoppable.

Dedicated global teammates handle volume and routine tasks so your local staff can focus on complex cases, VIP customers, and continuous improvement – without burnout.

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Less after-hours, more balance.
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Less after-hours, more balance.
We tap into our global talent pool to identify top candidates that fit your needs.
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Time for
higher-value work.
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Time for
higher-value work.
Local agents focus on complex cases, retention, and relationship building.
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Calmer queues, faster days.
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Calmer queues, faster days.
Dedicated teammates absorb spikes, keeping SLAs stable and queues calm.
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Happier customers, happier teams.
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Happier customers, happier teams.
Consistent coverage improves CSAT and reduces last-minute
fire-drills.
Frequently asked questions.

What types of customer service roles can I hire remotely?

We hire for inbound and outbound agents, live chat, help desk, Tier 1 & 2 tech support, email support, and more.

Will they be able to match my brand tone and communication style?

Yes. We prioritize candidates who can align with your brand voice, tone, and customer expectations.

Can I build a full support team offshore?

Absolutely. Many clients start with one hire and scale to entire multi-channel teams across time zones and support levels.

Do they speak fluent English?

Yes. Candidates in the Philippines and Colombia have high levels of English proficiency, and we test communication skills before presenting them to you.

What tools do they typically use?

We match candidates experienced with Zendesk, Intercom, Freshdesk, Gorgias, HubSpot, Salesforce, and more - based on your platform.

Can I hire someone to cover my hours?

Yes. We hire timezone-aligned support staff for Australia / New Zealand, US, UK, and EU-based businesses. 24/7 coverage is also an option.

What makes your candidates different from a call centre hire?

We focus on long-term, embedded support staff, not churn-and-burn roles. Our hires are career-driven, reliable, and trained for growth.

What’s the typical time to hire?

Most customer service roles are filled within 4 to 6 weeks, depending on the scope. We balance speed with cultural and role fit.

Data security you can trust. Arrow
We apply strict confidentiality and access controls for financial data, including VPN, device provisioning, role-based permissions, and NDAs by default.
DPO EU/GDPR

Build the team that keeps your customers coming back.

Let’s chat about how Filta can help you deliver exceptional customer experiences.

FiltaGlobal | The best place to hire awesome people from anywhere in the world, with seamless payroll, HR, and compliance solutions.