Filta Makes the OA500 Global Outsourcing Index for the Third Year Running

Three years on the OA500. We are proud of it. But what we are more proud of is what it took to get here.

Outsourcing is an industry full of claims. Best-in-class. Award-winning. Trusted partner. After a while, the language blurs together and none of it tells you much. So when we share recognition like this, we want to do it properly, with enough context that it actually means something to you, especially if you are a business thinking seriously about building a team across borders, or figuring out who in this space is genuinely worth talking to.

What the OA500 Is, and Why It Carries Weight

The OA500 is Outsource Accelerator’s annual index of the world’s top 500 outsourcing firms. Outsource Accelerator is the leading outsourcing marketplace and advisory globally, and the index they produce is one of the few in this industry built on genuinely independent methodology. Over 3,300 BPO firms are assessed each year across more than 20 performance metrics drawn from sources like Glassdoor, LinkedIn, Crunchbase, and ZoomInfo. No one applies. No one pays their way in. Firms are ranked across two dimensions: footprint, which speaks to how established and visible a firm is across global markets, and quality, which looks at things like employee sentiment, reputation, and operational benchmarks.

What makes it particularly useful is that it tracks firms over time. The index does not just reward whoever had a strong year. It rewards consistency, which in outsourcing is a much harder thing to demonstrate.

Three Years Running Means More Than It Sounds

The first year you make a list like this, it is validating. The third year, it starts to tell a different story.

It means your model holds. It means the way you recruit, the way you support clients, the way you show up when things get complicated, all of that is working not just in one moment but across years and across markets. For Filta, that means our teams in the Philippines and Colombia have continued to deliver, our clients have continued to trust us with their people and their operations, and the standards we set for ourselves when we started in 2016 have not quietly slipped in the years since.

We work with businesses across Australia, the US, and the UK. We help them find full-time, dedicated professionals in the Philippines and Colombia, and we act as their Employer of Record in those markets, taking on the legal and compliance responsibility of employment so they can hire across borders without getting tangled in payroll legislation, tax obligations, and local labor law they were never set up to navigate alone. But if we are being honest about what we actually do, it goes beyond the mechanics of recruitment and Employer of Record.

We are a human relationship business. Every placement we make is a person stepping into a role where their expertise should matter, where their work should count for something, where the business they join actually sees them. And every client we work with is a business trying to grow, trying to find better ways to get work done, and trusting us to help them do that without making it harder than it needs to be. That is the work we care about. The OA500 recognition reflects the quality of how we do it, but the reason we do it has always been simpler than any index can measure.

What This Means If You Are Evaluating Outsourcing Partners

For media agencies and professional services firms in particular, choosing an outsourcing partner is not a small decision. You are not just buying a service. You are bringing people into your business who will work on your clients, represent your standards, and operate inside your culture, often from the other side of the world. The stakes of getting it wrong are real.

Third-party recognition like the OA500 does not answer every question, but it does answer one important one. It tells you that an independent body, with no commercial interest in your decision, looked at how a firm operates and found them worth including among the best in the world. That is a reasonable signal to factor into a decision that deserves more than a Google search and a demo call.

The People This Belongs To

We would feel strange closing without saying this. The Filta team, in the Philippines, in Colombia, and across our global operations, are the reason this recognition exists. The people who recruit with genuine care, who stay close to clients through the complicated moments, who take seriously the responsibility of connecting a person to a business and a business to a person. Three years on the OA500 is three years of that team doing excellent work and meaning it.

This recognition is theirs.

If you are curious about what building an offshore team could look like for your business, or just want to understand the options, we are genuinely happy to help you figure it out. Visit us at filtaglobal.com. 

Filta is a globally recognized outsourcing partner, established in 2016 and headquartered in Australia, helping businesses across the US, UK, Canada, New Zealand, and Australia build dedicated offshore teams in the Philippines and Colombia.